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Freezing Issues
12-27-2013, 10:56 AM, (This post was last modified: 12-28-2013, 04:52 AM by Pineappl.)
#1
Freezing Issues
Hey all,

Computer experiencing problems Sad. After using the computer for about an hour it starts to freeze for a few seconds every 5 minutes or so. Then after the freezing goes on for about 30-60 minutes the computer crashes. Here the notes I've captured while the issues have been happening:

Random freezing.
Cursor sticks to wrong icon type/disappears for a few secs
Only happens when moving my cursor around
Feels like a graphics issue as it seems to start when watching a stream.
Doesn't happen while playing a game or during an offline video.
When "crash" happens the screen shuts off (black) but the computer is still on, fans running, red light, etc.
Graphics card cable in the past has had issues with causing the background of the screen to show blurry horizontal lines (curious if the hdmi cable could cause these types of issues)

Does anyone have a guide of what steps to take for checking different components, should i try stressing the cpu or gpu.. those types of things?

EDIT: I've been reading other troubleshooting issues on the forums and a common theme seems to be updating the BIOS. I know I haven't done it since I installed the MB almost 2 years ago. Should that be the first step? My Signature has my specs.

I have run Memtest86 for about 5-6 hours and it did 4 passes with no errors.
Case: Cooler Master HAF 922 CPU: Intel Core i7 2600K OC to 4.5Ghz CPU Cooler: Thermalright Silver Arrow CPU TIM: Thermalright Chill Factor III GPU: GeForce GTX 560 Ti Zotac AMP! SSD: Crucial M4 128GB HDD: Samsung F3 1TB Motherboard: ASRock P67 Extreme 4 Gen 3 RAM: 2x4GB (8GB) Corsair Low Profile 1600MHz Optical Drive: ASUS 24X PSU: 650W Seasonic 80+ Gold Sound Card: None (Integrated) Keyboard: i-rocks KR-6260 Gaming Mouse: Logitch Gaming G500 Monitor: Viewsonic 24" LED-vx2453
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12-28-2013, 12:31 PM,
#2
Freezing Issues
Do you have on on board video that you can test?


Sent from my iPhone using Tapatalk
Case: Fractal Design Define R4 CPU: Intel Core i7 3930K CPU Cooler: Noctua NH-D14 SE2011 GPU: EVGA GTX 650 2GB SSD: Samsung 840 Pro 256GB HDDs: Western Digital Caviar Black 1TB and Western Digital VelociRaptor 500 GB Motherboard: Asus P9X79 Pro RAM: 8x8GB (64GB) G. Skill Ripjaws Z 1600MHz Optical Drives: two Asus DRWB1ST PSU: Seasonic X650 80+ Gold Keyboard: Das Keyboard Professional S Mouse: Logitech Performance MX Tablet: Logitech T650 Monitors: NEC P241W and NEC PA241W Speakers: Bose Companion 3 Operating System: Windows 8 Pro 64 bit
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12-30-2013, 01:00 PM,
#3
RE: Freezing Issues
Is your video card overclocked? Try lowering it to stock frequencies to see if that helps.

If that doesn't help, I'd double-check your CPU overclock. Streaming tends to be CPU intensive, so your CPU overclock might be too aggressive.

Also, Memtest 86 for 5-6 hours isn't long enough. At least overnight (8+ hours), preferably 24 hours.
Laptop: MSI GS30 Shadow-045 Dimensions: 12.6" x 8.9" x 0.8" 2.65lbs CPU: Intel Core i7-4870HQ Quad-Core + Hyper-Threading OC 2.5-3.9GHz RAM: 16GB DDR3 1600MHz Video Card: Intel Iris Pro 5200 Storage: 2x128GB SDD RAID0 Audio: ASUS Xonar U3 USB Sound Card + Audio-Technica ATH-M50 headphones Screen: 13.3" - 1920 x 1080 IPS + 27" Dell P2715Q IPS 3840 x 2160 Keyboard: Filco Majestouch MX Cherry Blue Mouse: Logitech MX518
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01-02-2014, 09:12 PM, (This post was last modified: 01-02-2014, 09:16 PM by Pineappl.)
#4
RE: Freezing Issues
So it stopped happening for about a week then came back last night during a game. The video card is overclocked, my CPU is not overclocked - I ran into too many issues for little noticeable performance increase to keep doing it. I suppose overheating could be an issue.

The problem with testing with onboard video is it happens at random intervals. And sometimes it doesn't happen at all during streaming/gaming. So I don't know how or for how long I would test it to prove something.

Would doing some sort of GPU stress test help prove anything? Which programs would you use?
Case: Cooler Master HAF 922 CPU: Intel Core i7 2600K OC to 4.5Ghz CPU Cooler: Thermalright Silver Arrow CPU TIM: Thermalright Chill Factor III GPU: GeForce GTX 560 Ti Zotac AMP! SSD: Crucial M4 128GB HDD: Samsung F3 1TB Motherboard: ASRock P67 Extreme 4 Gen 3 RAM: 2x4GB (8GB) Corsair Low Profile 1600MHz Optical Drive: ASUS 24X PSU: 650W Seasonic 80+ Gold Sound Card: None (Integrated) Keyboard: i-rocks KR-6260 Gaming Mouse: Logitch Gaming G500 Monitor: Viewsonic 24" LED-vx2453
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01-05-2014, 09:48 AM, (This post was last modified: 01-05-2014, 09:52 AM by MathieuB.)
#5
RE: Freezing Issues
Your signature indicates otherwise for your CPU Wink

Considering the issues that you're getting, I'm pretty confident that it's the GPU. If the issue happens in games, then logically it's the video card.

That and the fact that it's heavily overclocked when it left the factory tells me that it might be too much of an overclock.

The stock Geforce GTX 560 Ti runs at 822MHz, 1644MHz and 4008MHz, for the core, shader and memory frequencies respectively. The Zotac AMP! runs at 950MHz, 1900MHz and 4400MHz.

Try lowering the frequencies to the stock frequencies for the GTX 560 Ti. Then stress test (a few hours) to see if you're still getting issues. If not, then you've found your problem. If your card is still under warranty (2 years), contact Zotac for a RMA.

There are various programs to adjust video card frequencies. I personally like MSI Afterburner.

For stress testing, 3DMark does a good job: http://www.futuremark.com/benchmarks/3dmark#windows

Regarding temperatures: You want your GPU temp below 100C, preferably below 90C, to ensure long-term reliability.

You can see temperatures in MSI Afterburner but GPU-Z is a good lightweight program to monitor the GPU temperature if you want a stand alone app for that: http://www.techpowerup.com/gpuz/
Laptop: MSI GS30 Shadow-045 Dimensions: 12.6" x 8.9" x 0.8" 2.65lbs CPU: Intel Core i7-4870HQ Quad-Core + Hyper-Threading OC 2.5-3.9GHz RAM: 16GB DDR3 1600MHz Video Card: Intel Iris Pro 5200 Storage: 2x128GB SDD RAID0 Audio: ASUS Xonar U3 USB Sound Card + Audio-Technica ATH-M50 headphones Screen: 13.3" - 1920 x 1080 IPS + 27" Dell P2715Q IPS 3840 x 2160 Keyboard: Filco Majestouch MX Cherry Blue Mouse: Logitech MX518
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03-06-2014, 06:32 PM,
#6
RE: Freezing Issues
I never got back to this, but thank you Mathieu. Lowering the clocks solved the issue.

The weird thing was that it was at those higher clocks for over 2 years before the problems just started happening this year.
Case: Cooler Master HAF 922 CPU: Intel Core i7 2600K OC to 4.5Ghz CPU Cooler: Thermalright Silver Arrow CPU TIM: Thermalright Chill Factor III GPU: GeForce GTX 560 Ti Zotac AMP! SSD: Crucial M4 128GB HDD: Samsung F3 1TB Motherboard: ASRock P67 Extreme 4 Gen 3 RAM: 2x4GB (8GB) Corsair Low Profile 1600MHz Optical Drive: ASUS 24X PSU: 650W Seasonic 80+ Gold Sound Card: None (Integrated) Keyboard: i-rocks KR-6260 Gaming Mouse: Logitch Gaming G500 Monitor: Viewsonic 24" LED-vx2453
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03-09-2014, 10:36 PM,
#7
RE: Freezing Issues
Sometimes overclocking (even factory overclock) can put extra stress on the GPU and cause it to become unstable after some time.

I had the same problem many years ago with an overclocked CPU; I had to lower its overclocked frequency after 18 months or so.
Laptop: MSI GS30 Shadow-045 Dimensions: 12.6" x 8.9" x 0.8" 2.65lbs CPU: Intel Core i7-4870HQ Quad-Core + Hyper-Threading OC 2.5-3.9GHz RAM: 16GB DDR3 1600MHz Video Card: Intel Iris Pro 5200 Storage: 2x128GB SDD RAID0 Audio: ASUS Xonar U3 USB Sound Card + Audio-Technica ATH-M50 headphones Screen: 13.3" - 1920 x 1080 IPS + 27" Dell P2715Q IPS 3840 x 2160 Keyboard: Filco Majestouch MX Cherry Blue Mouse: Logitech MX518
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03-11-2014, 12:22 PM,
#8
Freezing Issues
Hey gents,

Long time no see.

Sorry to hear Pinapple, I had the same problem with my OC on my CPU, but it was even less time like 9months. So the fact you got 18mo out of an OC at the limit is pretty good.

I think for my future OC'ing after doing my little adventure last year will take it down a few GHz from where I get it stable so I dont have to visit it 12-18 months later. Granted its cool to see the Windows boot like lightening at 4.6 for example, but my current 4.2 is plenty fast.
CPU: Intel i7-2600K @4.2GHz Mobo: ASRock P67 EXTREME4 GEN3 RAM: Corsair Vengence 8GB 1600Mhz DDR3 GPU: Sapphire Radeon HD 7970 3GB
SSD: Samsung 830 Series 256GB SATA 6.0Gb/s HDD: Seagate Barracuda 1TB PSU: SeaSonic Platinum-1000 80 PLUS Modular ODD: SONY DVD 24x
CPU Cooler: Thermalright SilverArrow Sound: Creative SB X-Fi Titanium Fatal1ty PCI-E Case: CM Storm Trooper
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