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Computer freezes during gameplay, have to reset it each time
05-16-2013, 12:03 PM, (This post was last modified: 05-16-2013, 01:33 PM by JCD-Bionicman.)
#1
Computer freezes during gameplay, have to reset it each time
I made a thread awhile back about my computer freezing or crashing intermittently. The problem was never really solved, but it happened that it started occurring less and I stopped caring about trying to troubleshoot it. The old thread had about 10 pages.

I'm pretty sure I've found the source of the problem. On my intel CPU heatsink/fan has four pegs that need to be pushed in and then twisted to lock them into place on the motherboard. Apparently two of the pegs are broken and will not push into place for whatever reason, even though they are capable of retracting and protracting when I take the heatsink fan out and do so. I have also applied a lot of force to try and force the pegs into pushing down into the sockets on the motherboard and locking in, and they do not budge at all. I don't know what color thermal paste is supposed to be, but it's grey. It has been making contact with the heatsink, but perhaps the bond is simply not tight enough. Since my last freeze, I've gone into the BIOS and set the fans to turbo. This doesn't seem to have fixed the problem.

The freezing occurs when I play current gen games like Far Cry 3, but not older games like System Shock 2 or even Far Cry 2. I assume this is because those games barely utilize my CPU and therefore don't cause it to overheat greatly.

Here's some data from SpeedFan. Core 1 is Grey. I did not include other values since they were very low.

Temperature isn't the issue.


Attached Files
.png   SpeedFan Capture.PNG (Size: 15.41 KB / Downloads: 11)
Mother: ASUS P8B75-M LE CPU: i3-3220
RAM: 2x F3-10666CL9-4GBNT Drive:WD5000AAKX
Video: R7 265 PSU: Antec VP-450 Case:FBM-01
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05-16-2013, 12:18 PM,
#2
RE: CPU overheating, crashing computer
Thermal paste is supposed to be grey or white, as far as I know, depending on the brand. The one with the stock heatsink is grey.

The CPU at ~75C won't make your PC crash, it can handle 80-90C with no issues and if it reaches 100C-105C, it will throttle (reduce frequency) itself to avoid overheating. Worse case scenario, it will shutdown your PC, not make it crash/freeze.

Speaking of temperatures, I'd monitor your video card instead. Can you report the temperatures of your video card under load please?
Laptop: MSI GS30 Shadow-045 Dimensions: 12.6" x 8.9" x 0.8" 2.65lbs CPU: Intel Core i7-4870HQ Quad-Core + Hyper-Threading OC 2.5-3.9GHz RAM: 16GB DDR3 1600MHz Video Card: Intel Iris Pro 5200 Storage: 2x128GB SDD RAID0 Audio: ASUS Xonar U3 USB Sound Card + Audio-Technica ATH-M50 headphones Screen: 13.3" - 1920 x 1080 IPS + 27" Dell P2715Q IPS 3840 x 2160 Keyboard: Filco Majestouch MX Cherry Blue Mouse: Logitech MX518
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05-16-2013, 12:24 PM, (This post was last modified: 05-16-2013, 01:32 PM by JCD-Bionicman.)
#3
RE: CPU overheating, crashing computer
(05-16-2013, 12:18 PM)MathieuB Wrote: Thermal paste is supposed to be grey or white, as far as I know, depending on the brand. The one with the stock heatsink is grey.

The CPU at ~75C won't make your PC crash, it can handle 80-90C with no issues and if it reaches 100C-105C, it will throttle (reduce frequency) itself to avoid overheating. Worse case scenario, it will shutdown your PC, not make it crash/freeze.

Speaking of temperatures, I'd monitor your video card instead. Can you report the temperatures of your video card under load please?

Sure just a second

(05-16-2013, 12:18 PM)MathieuB Wrote: Thermal paste is supposed to be grey or white, as far as I know, depending on the brand. The one with the stock heatsink is grey.

The CPU at ~75C won't make your PC crash, it can handle 80-90C with no issues and if it reaches 100C-105C, it will throttle (reduce frequency) itself to avoid overheating. Worse case scenario, it will shutdown your PC, not make it crash/freeze.

Speaking of temperatures, I'd monitor your video card instead. Can you report the temperatures of your video card under load please?

I guess 70c isn't very high for a video card either. Could it be voltage shortages? My video card did come "superclocked." Let me know all the information you need and all the troubleshooting steps you want me to take.


Attached Files
.png   SpeedFan Capture.PNG (Size: 13.2 KB / Downloads: 8)
Mother: ASUS P8B75-M LE CPU: i3-3220
RAM: 2x F3-10666CL9-4GBNT Drive:WD5000AAKX
Video: R7 265 PSU: Antec VP-450 Case:FBM-01
Reply
05-16-2013, 03:22 PM,
#4
RE: Computer freezes during gameplay, have to reset it each time
i remember this, seems like you ruled out cpu, memory, bios, and some drivers. i had a problem with a friends pc a couple of months ago and after updateing every driver an bios from intel i finally decided to downclock his gpu. his problem was in certain games and Heaven it would bsod, screen freeze. the lower gpu clock fixed his problem.

it may be worth a try in your situation.

good luck
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05-16-2013, 04:24 PM,
#5
RE: Computer freezes during gameplay, have to reset it each time
Yeah, I'd try setting the GPU to the standard frequencies for your card GPU, see if that helps.
Laptop: MSI GS30 Shadow-045 Dimensions: 12.6" x 8.9" x 0.8" 2.65lbs CPU: Intel Core i7-4870HQ Quad-Core + Hyper-Threading OC 2.5-3.9GHz RAM: 16GB DDR3 1600MHz Video Card: Intel Iris Pro 5200 Storage: 2x128GB SDD RAID0 Audio: ASUS Xonar U3 USB Sound Card + Audio-Technica ATH-M50 headphones Screen: 13.3" - 1920 x 1080 IPS + 27" Dell P2715Q IPS 3840 x 2160 Keyboard: Filco Majestouch MX Cherry Blue Mouse: Logitech MX518
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05-16-2013, 06:29 PM, (This post was last modified: 05-16-2013, 07:00 PM by JCD-Bionicman.)
#6
RE: Computer freezes during gameplay, have to reset it each time
(05-16-2013, 04:24 PM)MathieuB Wrote: Yeah, I'd try setting the GPU to the standard frequencies for your card GPU, see if that helps.

I went looking for the disc that was supposed to come with the video card and ended up looking through the manual. It says not to connect the card through DVI to VGA, which is exactly what I'm using. I wonder if that could be the problem. I don't ever get image distortions or anything. Might not be the problem, just thought I should mention it.

(05-16-2013, 04:24 PM)MathieuB Wrote: Yeah, I'd try setting the GPU to the standard frequencies for your card GPU, see if that helps.

I'm looking on the Nvidia website for the clocking software. Can't find it.
Mother: ASUS P8B75-M LE CPU: i3-3220
RAM: 2x F3-10666CL9-4GBNT Drive:WD5000AAKX
Video: R7 265 PSU: Antec VP-450 Case:FBM-01
Reply
05-17-2013, 08:42 AM, (This post was last modified: 05-17-2013, 08:49 AM by PwnBroker.)
#7
RE: Computer freezes during gameplay, have to reset it each time
(05-16-2013, 06:29 PM)JCD-Bionicman Wrote:
(05-16-2013, 04:24 PM)MathieuB Wrote: Yeah, I'd try setting the GPU to the standard frequencies for your card GPU, see if that helps.

I went looking for the disc that was supposed to come with the video card and ended up looking through the manual. It says not to connect the card through DVI to VGA, which is exactly what I'm using. I wonder if that could be the problem. I don't ever get image distortions or anything. Might not be the problem, just thought I should mention it.

(05-16-2013, 04:24 PM)MathieuB Wrote: Yeah, I'd try setting the GPU to the standard frequencies for your card GPU, see if that helps.

I'm looking on the Nvidia website for the clocking software. Can't find it.

with nvidia you have to install System Tools utility and the tuning function will be turned on in the driver, or just use MSI Afterburner like everyone else. lol.
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