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Computer crashes when playing games
01-13-2012, 04:23 PM,
#1
Computer crashes when playing games
Hi HR forums, this is my first time posting but I have been reading the articles for a while now and they have been great. Also in advance, I'm sorry if this turns out long..

Some background: My first build was based off one of the budget gaming tiers in 2010.

ASRock M3A770DE motherboard
AMD Athlon II X3 445 Rana 3.1 GHz Triple Core
GeIL Value PLUS 4GB DDR3 1600
Galaxy Geforce Gtx460 768MB
SAMSUNG Spinpoint F3 1TB
ASUS DVD Burner
Cooler Master Hyper 212 Plus
Antec BP550, 550W power supply
Rosewill Destroyer ATX Mid Tower case

It worked great and I was able to play Crysis and Crysis Warhead smoothly. The problems started around April/May 2011 with Crysis 2, with the game display freezing and audio distorting for a few seconds then recovering, freezing indefinitely forcing me to restart manually, or a freeze then BSOD, and all at seemingly random times (minutes into game or few hours). I upgraded some parts late summer to accomodate an i7 2600k CPU I got.

Intel DZ68DB motherboard
Intel i7 2600k
Patriot Gamer 2 Series 8GB 1333 MHz
Galaxy Geforce Gtx460 768MB
SAMSUNG Spinpoint F3 1TB
ASUS DVD Burner
Cooler Master Hyper 212 Plus
Antec BP550, 550W power supply
Rosewill Destroyer ATX Mid Tower case

Since then, most games end up with a crash mentioned above (Mass Effect 2, Starcraft II, Deus Ex: HR, Last Remnant, Portal). I don't recall well but I think Assassin's Creed 2 worked fine (not sure though).

I searched online, some said it was a nVidia driver issue, others said the TDR feature in Windows. I have tried disabling TDR, clean reinstalled most versions of WHQL drivers, used CCleaner, Driver Sweeper. SpeedFan says CPU is around 50C and GPU is 60C when gaming. I also do not do any overclocking. I have not done memtest, benchmarks, but I am inclined to think that it is a GPU problem since the CPU, mobo, and RAM were all changed and still resulted in the crashes.

Sorry that this was quite long, but I would really appreciate your help.

Thanks very much in advance.
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01-13-2012, 05:19 PM,
#2
RE: Computer crashes when playing games
You should get Furmark and do some stress test to see if your computer shuts down.
Laptop: MacBook Pro 13"
Case: Drawer turned to case CPU: Intel Core i3 2100 CPU Cooler: Stock brah GPU: EVGA GTX 460 HDD: Corsair Nova 32GB Motherboard: GA-Z68MA-D2H-B3 Z68 RAM: Ripjaw 8GB 1600 Optical Drive: Don't need PSU: 620W Antec Neo ECO. Operating System: OS X Lion/ Windows 7x64
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01-13-2012, 05:36 PM,
#3
RE: Computer crashes when playing games
Thanks! I'll download and run the program and report back later. How long do you recommend running it for? And are there some warning points during the test that I should look out for (i.e. really high temperatures) or wait to see if it crashes?
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01-13-2012, 10:02 PM,
#4
RE: Computer crashes when playing games
I ran FurMark 1.9.2 with fullscreen, 1920x1080, 4x MSAA, dynamic background, burn-in, and clicked on the "Benchmark (user's settings)" button. My score was 817 points (13 FPS, 60000ms), max temp 65C. Since my computer didn't crash, does that mean my graphics card is not the problem?
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01-14-2012, 02:31 PM, (This post was last modified: 01-14-2012, 02:32 PM by van13330gg.)
#5
RE: Computer crashes when playing games
(01-13-2012, 10:02 PM)vmmj75 Wrote: I ran FurMark 1.9.2 with fullscreen, 1920x1080, 4x MSAA, dynamic background, burn-in, and clicked on the "Benchmark (user's settings)" button. My score was 817 points (13 FPS, 60000ms), max temp 65C. Since my computer didn't crash, does that mean my graphics card is not the problem?

I don't think it's graphics (hardware wise) then. I suggest you try the CPU, and GPU again with OCCT. Watch the temperature on CPU.

Also, did you download graphics driver from nVidia's website or use the prepacked DVD?
Laptop: MacBook Pro 13"
Case: Drawer turned to case CPU: Intel Core i3 2100 CPU Cooler: Stock brah GPU: EVGA GTX 460 HDD: Corsair Nova 32GB Motherboard: GA-Z68MA-D2H-B3 Z68 RAM: Ripjaw 8GB 1600 Optical Drive: Don't need PSU: 620W Antec Neo ECO. Operating System: OS X Lion/ Windows 7x64
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01-14-2012, 03:00 PM,
#6
RE: Computer crashes when playing games
(01-14-2012, 02:31 PM)van13330gg Wrote:
(01-13-2012, 10:02 PM)vmmj75 Wrote: I ran FurMark 1.9.2 with fullscreen, 1920x1080, 4x MSAA, dynamic background, burn-in, and clicked on the "Benchmark (user's settings)" button. My score was 817 points (13 FPS, 60000ms), max temp 65C. Since my computer didn't crash, does that mean my graphics card is not the problem?

I don't think it's graphics (hardware wise) then. I suggest you try the CPU, and GPU again with OCCT. Watch the temperature on CPU.

Also, did you download graphics driver from nVidia's website or use the prepacked DVD?
Try Prime95 or SuperPi for CPU?

Dota 2 Beta Tester
Extreme Starcraft II Geek
Still studies Calculus BC in Freshman year..
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01-14-2012, 03:29 PM,
#7
RE: Computer crashes when playing games
The CPU and GPU don't give errors in OCCT although for the GPU test, the graphic "donut looking thing" doesn't move which I found strange. I also tried Prime95, but

Out of curiousity, I ran FurMark again with the same settings but clicked on "Burn-in". I did that 3 times and all of the times FurMark crashed to the desktop at about the 1 minute mark. Does this mean it is most likely a hardware issue? I guess it means I can upgrade to a better video card but also probably means I have to upgrade my PSU as well.

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01-14-2012, 03:41 PM,
#8
RE: Computer crashes when playing games
Yes, it's most definitely a hard drive issue. You're looking at either a defective PSU or defective video card.

To figure out which one it is, you'll want to go into your BIOS/UEFI and activate/select the Integrated Graphic Processor (IGP) and save/exit the BIOS/UEFI. Shutdown the PC and connect your monitor to the video outputs on the motherboard.

Boot into Windows and run a bunch of test, Furmark (burn-in), OCCT, gaming, etc. to basically try to push your PC. Do this for a few hours at least and let me know if the PC crashes or not.

Also get Speedfan and look at voltages, more specifically the 3.3v, 5v and 12v. Tell me what values you get during testing and well as the fluctuation between doing nothing and testing.
Laptop: MSI GS30 Shadow-045 Dimensions: 12.6" x 8.9" x 0.8" 2.65lbs CPU: Intel Core i7-4870HQ Quad-Core + Hyper-Threading OC 2.5-3.9GHz RAM: 16GB DDR3 1600MHz Video Card: Intel Iris Pro 5200 Storage: 2x128GB SDD RAID0 Audio: ASUS Xonar U3 USB Sound Card + Audio-Technica ATH-M50 headphones Screen: 13.3" - 1920 x 1080 IPS + 27" Dell P2715Q IPS 3840 x 2160 Keyboard: Filco Majestouch MX Cherry Blue Mouse: Logitech MX518
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01-14-2012, 04:01 PM,
#9
RE: Computer crashes when playing games
Thanks Mathieu, I'll change the graphic setting in BIOS and runs those tests.

As a side note, I downloaded Speedfan and looked at it but I'm only seeing +12V. The other voltage readings available are 3Vsb, Vbat, Vcore, AVcc, 3Vcc, VIN1, VIN2, and VIN3. Not really sure if any of those are the 3.3v and 5v or something else.
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01-14-2012, 05:38 PM,
#10
RE: Computer crashes when playing games
12v is the most important one, so that's okay.
Laptop: MSI GS30 Shadow-045 Dimensions: 12.6" x 8.9" x 0.8" 2.65lbs CPU: Intel Core i7-4870HQ Quad-Core + Hyper-Threading OC 2.5-3.9GHz RAM: 16GB DDR3 1600MHz Video Card: Intel Iris Pro 5200 Storage: 2x128GB SDD RAID0 Audio: ASUS Xonar U3 USB Sound Card + Audio-Technica ATH-M50 headphones Screen: 13.3" - 1920 x 1080 IPS + 27" Dell P2715Q IPS 3840 x 2160 Keyboard: Filco Majestouch MX Cherry Blue Mouse: Logitech MX518
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